Privacy Policy
This policy outlines how Shiva Glass Group collects, utilizes, and protects information submitted through our website, digital enquiry forms, direct correspondence, and customer consultation channels.
Introduction
Shiva Glass Group (“Shiva Glass”, “we”, “us”, or “our”) respects user privacy and is dedicated to safeguarding any personal or project-related information shared with us through our website (shivaglassgroup.com) and associated enquiry channels.
By accessing our website, browsing our product portfolios, or submitting an enquiry, you acknowledge the terms described in this Privacy Policy.
Information We May Collect
We collect information to facilitate technical consultation, provide bespoke architectural glass and fenestration specifications, and address customer requirements. This information falls into two main categories:
Information Provided by You
- • Name and designation
- • Phone number and mobile contact
- • Email address
- • Company or architectural firm name
- • Project site location or city
- • Product interests, measurements, or project requirements
- • Specific messages, architectural briefs, or form submissions
Automatically Collected Information
- • Browser type and software version
- • Operating system and device model
- • Approximate geographical region / IP address
- • Site pages viewed and navigation paths
- • Referring website URL
- • Interaction duration and timestamps
How We Use Information
Any details collected are utilized exclusively for legitimate business purposes and customer service execution, including:
- Responding accurately to product and price enquiries
- Providing architectural, fenestration, or glass technical specifications
- Arranging site measurements and project consultations
- Contacting prospective clients regarding active enquiries
- Improving website navigation, usability, and responsiveness
- Maintaining digital security and preventing unauthorized access
- Analyzing aggregate website performance trends
- Complying with applicable statutory and legal requirements
WhatsApp & Communication Channels
To offer fast and convenient communication for architects, fabricators, contractors, and homeowners, our website provides links to initiate conversations via WhatsApp.
Third-Party Services
We may utilize reputable third-party service providers to support our website infrastructure and client services, including web hosting providers, content delivery networks (CDNs), map providers, and communication gateways.
These service providers operate under their respective operational policies and are restricted from utilizing shared information beyond what is necessary to deliver the designated technical service.
Data Security
Shiva Glass Group maintains appropriate technical, organizational, and administrative safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
While we implement reasonable protective controls, no transmission method over the internet or electronic storage infrastructure can guarantee absolute security. We encourage users to exercise caution when transmitting sensitive information.
Data Retention
Information received through enquiry forms, telephone calls, or correspondence is retained only for the duration reasonably necessary to address project queries, conduct commercial operations, uphold accurate project history, and fulfill applicable legal and tax requirements.
User Rights
Under applicable Indian legislation, users who share their personal information with us have rights regarding their data:
Request confirmation regarding whether we process your contact details and view a summary thereof.
Request correction or completion of outdated, incomplete, or inaccurate personal information.
Request deletion of contact details when no longer needed for commercial or legal reasons.
Withdraw previously granted consent for enquiry communications at any time.
To exercise any of these rights, please contact us at order@shivaglassgroup.com.
External Links
Our website may feature links to external third-party platforms, such as social media channels, architectural partner websites, or system manufacturer directories. Shiva Glass Group is not responsible for the privacy policies, terms, or practices of third-party platforms.
Children's Privacy
Our website is designed for general commercial, trade, architectural, and business audiences. We do not knowingly solicit or collect personal identifiable information from children under the age of 18.
Policy Updates
We reserve the right to revise this Privacy Policy periodically to reflect technological adjustments, changes in our manufacturing or service offerings, or evolving statutory guidelines. Any updates will be posted here with a refreshed date.
Current Version: October 2026
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please get in touch with our team: